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Consumers Say Financial Security Has Improved this Month

Respondents to a survey say they are more comfortable about their debt levels, but less comfortable with their available savings. Read the announcement

Student Loan Debt Continues to Surge, NY Fed Reports

Student loan debt surged $32 billion in the first quarter of 2015 according to the Federal Reserve Bank of New York. Read the announcement

Explore Boston at the ACA International Convention & Expo

Take some time outside of the extensive education and networking opportunities at ACA's premier event of the year, July 19-21 at the Sheraton Boston & Hynes Convention Center, to experience everything the historic city has to offer. Read the announcement

Survey: Nearly Half of Consumers Monitored Credit Scores in Past Year

ACA International reviews data on methods consumers use to access their credit reports and activity by age group. Read the announcement

ConServe Employees Support Local Youth

ConServe employees, along with the company's "Matching Gift Program," donated $11,230 through its Jeans for Charity Program in March to Big Brothers Big Sisters of Greater Rochester and Erie County. Read the announcement

ConServe's George Huyler Named as 2015 Human Resources Executive of the Year

The National Human Resource Association Rochester, N.Y., affiliate honored Huyler for his role as an exceptional leader in human resources. Read the announcement

CFPB Launches Nationwide Effort to Advance Financial Education in Schools

The effort includes releasing a guide for policymakers and all members of the financial education community to follow when implementing financial education across the U.S. Read the announcement

ACA International Offers In-Depth Training on FDCPA

The online seminar is an opportunity to stay up-to-date on the latest Fair Debt Collection Practices Act case law and Consumer Financial Protection Bureau guidance and regulatory enforcement actions impacting compliance with the FDCPA. Read the announcement

CFPB Issues Fourth Annual Fair Debt Collection Practices Act Report

The Consumer Financial Protection Bureau report includes an overview of complaints to the bureau, its enforcement actions, and progress on the development of proposed rules for the debt collection industry. Read the announcement

ConServe Honored as Top Employer Among Large Companies in Rochester Area

The ACA member company earned the recognition based on employee feedback to a top workplace survey. Read the announcement

Introducing ACA SearchPoint: ACA International's New and Improved Compliance Resource

ACA's new online library, replacing FastFax, provides members with quick and easy access to compliance documents and regulatory updates. Read the announcement

Ask Doctor Debt Can Help Agencies Work with Consumers

The online resource from ACA International provides consumers with helpful information about the credit and collection industry as well as answers to their questions about debt and financial literacy. Read the announcement

Major Credit Reporting Agencies Announce Changes to Credit Reporting

The National Consumer Assistance Plan from Experian, Equifax and TransUnion includes changes to reporting information on unpaid medical bills. Read the announcement

ACA Updates Fastfax Documents with New York State Requirements

The updates are based on clarifications from the New York State Department of Financial Services. Read the announcement

ACA International Provides Helpful Tips for Consumer Protection Week

ACA International members applaud the Federal Trade Commission's National Consumer Protection Week. Read the announcement

Prepared Remarks of CFPB Director Richard Cordray at the Financial Literacy and Education Commission Meeting

CFPB Director, Richard Cordray, spoke at the Financial and Education Commission Meeting on the bureau's enforcement efforts and upcoming rules that will impact the debt collection industry. Read the announcement

New York Clarifies Debt Collection Regulations

New York Department of Financial Services responds to ACA International's request for clarification of the state's new debt collection requirements. Read the announcement

ACA International: ConServe Announces Managerial Promotions and New Hire

The ACA member company has promoted seven employees and hired one new staff member. The employees' responsibilities include technology sales, client performance and network operations, among others. Read the announcement

Business Twist: Collection Agencies Vital to U.S. Economy; Payscout Helps Collectors Manage Risk as They Perform Essential Function

Debt-collection firms help support the economy and save businesses and consumers billions of dollars per year. Payscout draws upon its expertise and deep understanding of high-risk markets to provide these companies the payment services. Read the announcement

U.S. Departments of Education and Treasury Continue Raising Awareness of Income-Driven Repayment Options for Federal Student Loans

Partnerships with H&R Block and Intuit, Inc. encourage users to explore their student loan repayment options and check their eligibility for lower monthly student loan payments as they prepare their tax returns. Read the announcement

CFPB: Seeking Answers for Struggling Student Loan Borrowers

Thousands of borrowers have told us their stories on how they manage tough times with their student loans. Some students ended up borrowing much more than they expected in order to complete their degree, often because a parent lost a job in the midst of the financial crisis. Others had a tough time finding a job after graduation, making student loan payments difficult to afford. Read the announcement

CFPB Issues Bulletin on Treatment of Confidential Supervisory Information

The bulletin provides guidance on the legal responsibilities companies have regarding how they treat confidential supervisory information, as well as a warning on the limitations of nondisclosure agreements and the CFPB's access to required information. Read the announcement

ACA of Texas Hosts Annual Conference Feb. 16-18

The American Collectors Association of Texas is holding its 67th Annual Conference & Expo at the Crowne Plaza Hotel in Austin from Feb. 16-18. Member pricing is available for all ACA International members regardless of their state unit. Read the announcement

BillingTree Seeks Input for 2015 ARM Industry Operations, Technology and Payments Survey

BillingTree, an ACA International affiliate member based in Phoenix, is conducting its third consecutive ARM Industry Operations, Technology & Payments Survey of professionals in the credit and collection industry. Read the announcement

ACA Member Companies Named as Finalists for Training and Development Programs

Several ACA member companies are among the annual Training Top 125 finalists from Training magazine, which ranks companies' excellence in employer-sponsored training and development programs. Read the announcement

5 Things To Do After Filling Out Your FAFSA

You submitted your 2015-2016 Free Application for Federal Student Aid (FAFSA®)! Wondering what happens next? Read the announcement

ACA Board Member Reviews FDCPA Debt Collection Letter Requirements

Delta Outsource Group COO Nick Jarman, in a blog on, explains the importance of compliance with the FDCPA's requirements on sending debt collection letters as well as the challenge it presents when communicating with consumers. Read the announcement

U.S. Department of Education's Student Aid Training Conference Materials Now Available

The Department of Education hosted its 2014 Federal Student Aid Training Conference in Atlanta last month with nearly 6,000 registrants in attendance. For those unable to attend, PowerPoint slides and audio recordings of select sessions are now available on the FSA conference website. Read the announcement

U.S. Department of Education Released College Rating System Framework

The Department of Education is promising to develop and publish a federal college ratings system by the 2015-16 school year. An explanation of the proposal announced last month is now available. Read the announcement

HELP Chairman Harkin Unveils Bill to Reauthorize Higher Education Act

Higher Education Affordability Act would reduce college costs, hold schools more accountable to students and taxpayers, and help families make informed decisions about college.  Read the announcement

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