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U.S. Department of Education Revises Cash Management Rules

The U.S. Department of Education published the final version of its Program Integrity and Improvement regulations.. The package revises ED's cash management rules and will particularly impact colleges and universities that offer bank accounts to students through agreements with financial institutions as well as those that use third-party servicers to process Title IV credit balance refunds. Several other changes to the regulations will impact all colleges and universities. The rules, with a few exceptions, are effective July 1, 2016. Read the announcement.


U.S. Department of Education 2015-2016 Federal Student Aid Handbook

The U. S. Department of Education has released the indexed version of the 2015-2016 Federal Sudent Aid Handbook.  A PDF version is available on the Information for Financial Aid Professionals (IFAP) Web site:  Read the announcement.


U.S. Department of Education - Cohort Default Rate Continues to Drop Across All Higher Ed Sectors

The U.S. Department of Education announced the official three-year federal student loan cohort default rate has declined. Read the article

Department of Education - Perkins Loan Program - Excess Liquid Capital

Dear Colleague Letter DCL ID:;  GEN-15-19. Read the announcement

New Partnership Helps Those with Disadvantages Get Work

A new partnership between Rochester Rehabilitation and ConServe is helping put people with disadvantages to work. The two agencies have created a five-week course to help participants develop skills for a career in collections or customer service. Graduates of the training may then be hired at ConServe (through guaranteed interviews) or at any local company that would benefit from having an employee highly-trained in customer service. The 14 students who are currently enrolled in the course are working to overcome barriers to self-sufficiency, including physical and/or mental disabilities, refugee status, and/or living in poverty. Read the full story

IRS Waives Penalities for Missing or Incorrect Taxpayer Identification Numbers

The IRS is waiving penalties assessed against any college, university or other educational institution for Forms 1098-T that were filed with an incorrect or missing taxpayer identification number (TIN).  The IRS is granting this relief for tax years 2012, 2013 and 2014. Read the full article

Purposeful Networks Recognizes 125 Schools for Undergraduate Student Impact

University Chronicle -- Purposeful Networks, formerly known as myActions, is proud to announce recipients of the Student Actions Awards for the 2015 Spring Semester. The award honors undergraduate schools for demonstrated student leadership, momentum and engagement in activities that positively impact our communities and our planet. Read the full story

ConServe Recognized on List of America's Fastest Growing Private Companies

The ACA member company is part of 5,000 private companies ranked by Inc. magazine. Read the Announcement

Save the Perkins Loan Program

This proven and longstanding loan program is in jeopardy. In order for the program to continue beyond the 2015-16 award year, Congress must reauthorize the program or extend the September 30, 2015 sunset date. Perkins Loans provide critical support to students with economic need, offering low-cost loans with flexible repayment terms and generous forgiveness options that are public-service oriented. Sign the Petition Now

New Study Compares Millennials' Credit Characteristics, Average Debt with Other Generations

Millennials are opening more auto loans and student loans compared to Generation X, but lagging in their use of bank cards. Read the announcement

Innovation and Quality in Higher Education

Much is changing in higher education.  After long decades of exclusion, college access has expanded opportunities for minority students, first-generation students, and low-income students. In 2015, students are more likely to attend community college than any other postsecondary option, and more likely to be older, living away from campus, and may be attending part-time while balancing work and family. Read the announcement

FCC Releases Long-Awaited TCPA Ruling and Order

insideARM provides a summary and highlights of the FCC ruling. Read the announcement

FCC Releases Ruling on TCPA, Effective Immediately

ACA International has scheduled a comprehensive members-only seminar on Tuesday, July 14 to provide an in-depth analysis of the ruling. Read the announcement

ACA Provides Updates on Collection Skills and Techniques in Online Seminar

Certified Instructor Michael Rainwater will review essential tips to improve collection results over time. Read the announcement

Seven Inductees Set for 2015 Class of Rochester Business Hall of Fame

Seven area businesspeople will enter the Rochester Business Hall of Fame this fall. Read the announcement

Federal Communications Commission Approves Ruling on Telephone Consumer Protection Act

The new TCPA ruling, which has not yet been released, is expected to be a significant development for the credit and collection industry. Read the announcement

Flash Announcement from Heartland Payment Systems: Heartland Payment Systems Announces the Acquisition of the Campus Partners Loan Servicing Portfolio

Heartland ECSI plans to manage the transition in a phased approach.  Loans currently being serviced by Campus Partners will continue to follow the current process with Campus Partners.  The Heartland ECSI Implementation team will notify anyone who is managing collections on loans that are affected by the transition.

Messer, Pocan Introduce Bipartisan Resolution in Support of the Perkins Loan Program

U.S. Representatives Luke Messer (IN-06) and Mark Pocan (WI-02) today introduced a resolution in support of the Federal Perkins Loan Program. Read the announcement

Catching Up With: George Huyler, HR Exec for ConServe

Huyler, whose career in HR began in 1987, was named the HR Executive of the Year by the Rochester affiliate of the National Human Resources Association in April. Read the announcement

The Impact of Student Loan Debt on the Economy and Business

More and more research is focusing on how student loan debt has a widespread impact on many facets of the economy and consumers' income and livelihood. Read the announcement

Consumer Spending Lagging in 2015 Despite Greater Access to Credit

Data indicates trends in consumer spending could continue in the second quarter. Read the announcement

Consumers Say Financial Security Has Improved this Month

Respondents to a survey say they are more comfortable about their debt levels, but less comfortable with their available savings. Read the announcement

Student Loan Debt Continues to Surge, NY Fed Reports

Student loan debt surged $32 billion in the first quarter of 2015 according to the Federal Reserve Bank of New York. Read the announcement

Survey: Nearly Half of Consumers Monitored Credit Scores in Past Year

ACA International reviews data on methods consumers use to access their credit reports and activity by age group. Read the announcement

ConServe Employees Support Local Youth

ConServe employees, along with the company's "Matching Gift Program," donated $11,230 through its Jeans for Charity Program in March to Big Brothers Big Sisters of Greater Rochester and Erie County. Read the announcement

ConServe's George Huyler Named as 2015 Human Resources Executive of the Year

The National Human Resource Association Rochester, N.Y., affiliate honored Huyler for his role as an exceptional leader in human resources. Read the announcement

CFPB Launches Nationwide Effort to Advance Financial Education in Schools

The effort includes releasing a guide for policymakers and all members of the financial education community to follow when implementing financial education across the U.S. Read the announcement

CFPB Issues Fourth Annual Fair Debt Collection Practices Act Report

The Consumer Financial Protection Bureau report includes an overview of complaints to the bureau, its enforcement actions, and progress on the development of proposed rules for the debt collection industry. Read the announcement

ConServe Honored as Top Employer Among Large Companies in Rochester Area

The ACA member company earned the recognition based on employee feedback to a top workplace survey. Read the announcement

Introducing ACA SearchPoint: ACA International's New and Improved Compliance Resource

ACA's new online library, replacing FastFax, provides members with quick and easy access to compliance documents and regulatory updates. Read the announcement

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