When it is time to enlist the services of a third-party accounts receivable management company, ConServe's best-in-class innovative recovery solutions make it easy.
ConServe's collection services for past-due receivables leverage a cutting-edge technology infrastructure, our passion for ethics and compliance and consistent, exceptional performance results.
Client satisfaction is our top priority and our goal is to provide outstanding results. We develop a complete Client Profile to ensure that the parameters of our business relationship are clearly communicated and monitored. Towards that goal, monthly dashboard reports are provided to every Client via our secure ConServe Client Web Portal® for a formal review of performance and expectations.
Our proprietary account scoring model provides the unique capability of predicting recoveries of an account by acquiring comprehensive information on that account and subsequently processing that information via our data analytics team. These dynamic scoring models are customized to each Client's portfolios and become more efficient with each successive placement.
As part of our collection process, we have a robust library of letters that we send to consumers on behalf of our Clients. All letters are reviewed by our Compliance Officer to ensure that all consumer notifications meet state-specific and Federal regulations.
Accurate identification of the consumer's location is a complex yet critical element in the recovery process. We utilize one of the most thorough and sophisticated systems available. By incorporating a two-tiered approach, our skilled debt counselors have available a variety of automated and manual tools to locate consumers.
Commitment to Compliance
Our voice recognition compliance platform ensures that all verbal communication is audited for process control and regulatory compliance. This system also serves as the foundation for our world class training organization, ConServe University®, by providing daily and real-time learning opportunities that reinforce our commitment to regulatory compliance and Client performance satisfaction.