Collection services for post charge-off obligations leverage our leading-edge technology infrastructure, our passion for ethics and compliance, and our consistently exceptional performance results. Credit Union-focused strategies are used to:

  • Secure payments in full
  • Process compromises based on guidelines set by our Clients
  • Establish recurring partial payment arrangements and agreements
  • Legal scoring
  • Outsourcing to attorneys
  • Amnesty campaigns

Call Analytics

ConServe utilizes speech analytics to evaluate interactions between Debt Counselors and consumers - automatically processing thousands of hours of audio recordings in a short period of time. With advanced technologies, this system records and analyzes all consumer interactions and provides valuable insights and feedback. Our team members are able to analyze calls and the end-user utilizes the assessment for continuous improvement. Our speech analytic tool has also allowed our Compliance and Training departments to use voice recognition data for audits and in identifying queue words that might represent possible compliance challenges.

Payment Services

ConServe’s consumer web portal provides credit union members with the ability to access their online account information 24x7 and obtain real-time balance information. The accuracy of the account balance information is testament to ConServe's continued consumer protection compliance and the outstanding service we provide.

Account Balance: One source for easy account accessPayment Profile: Users can view their Payment Schedule and Postdated PaymentsView Payments: All payments are made through the ConServe Client Web Portal®® and are documented for easy reviewContact Us: Questions and InquiriesProfile: Ability for Consumers to update demographic informationConServe Mobile Application: A convenient and efficient communication option while enhancing the consumer experience.

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