ConServe offers a number of programs designed to assist you in your internal collection efforts.
At ConServe we consistently strive to share our industry knowledge and our PPMS best practices with our Clients. Through our signature ConServe University® program, we offer our Clients one of the most comprehensive training workshops available to help augment the skills of your staff. Our interactive ConServe University® provides training on collection strategies, skip tracing tools, telephone etiquette, and motivational techniques. Our Certified ACA instructor conducts all of our training programs. Our ConServe University® program is customizable to meeting the specific needs of our Clients and is a service that we provide complimentary.
Performance Dashboard Reports
A combination of our rates and the success of our recoveries guarantee our commitment to achieving the highest level of return for our Clients. The Performance Dashboard allows our Clients to see exactly how their accounts are performing.
Client Report Cards
ConServe recognizes the importance of open and ongoing communication with our Clients. We proactively monitor our relationships through the use of a Client Report Card to ensure that we are providing exceptional service to every level of account, from the Client to the consumer. Within these reports cards we gain insights on the quality of our communication, our service performance, our information services, and our overall quality of our professional business relationship.
World Class Wow Program
The Wow Program gives our Clients an opportunity to recognize ConServe employees who have provided exceptional customer service. If one of our employees has provided a Wow experience we would like to hear from you.
Online Resource Center
With Client satisfaction as our top priority, ConServe University® has launched an Online Resource Center to benefit our Clients. The ConServe University® Online Resource Center provides information on the following categories as well includes helpful links to websites that benefit our Clients.
Our Clients rely on us not only to recover funds on their behalf, but also as a resource for industry information. ConServe Flash Announcements are email updates regarding relevant industry information collected from a variety of resources, including COHEAO, NCHER, ACA International, and insideARM.
ConServe is a member of numerous national and regional professional organizations. As a regular contributor to and participant in these organizations we have immediate access to information on the latest rule changes and industry trends, including Federal and state regulatory updates.
Client Newsletter and Regulatory Updates
ConServe publishes an electronic newsletter, "ConServe Connections", which keeps our Clients updated on industry happenings. In our newsletter you will find updates on ConServe news, conferences, regulation updates, and best practice sharing.
ConServe has officially joined the social media revolution. We have been following you on LinkedIn and Twitter and now you can follow ConServe and keep up with the latest industry news. We have created a LinkedIn Group of all ConServe University® Alumni. Through this group you can continue 'Bridging the Gap' conversations and network with your friends and your peers nationwide.
Consumer Contact Cards
ConServe's Consumer Contact Cards provides your staff with a tool to effectively communication with consumers that have been sent to collections. The Contact Card provides a toll-free telephone number that directs consumers to communicate directly with our Debt Counselors and an option to make a payment online.
Million $ Club
For every $1 Million that ConServe returns to our Clients we acknowledge, celebrate and commemorate this achievement with a beautiful wall plaque and lunch for your staff.
Four out of five ConServe Clients rank us as their best agency and we value referrals from our satisfied Clients. Our Referral Program rewards our Clients with a $10 Starbucks gift card for every referral with whom we can secure an initial meeting.