This team remains focused to ensure accountability, efficiency and performance.  Responsible for developing the strategy and tactics to achieve the company's short and long term financial objectives by staffing the right people, doing the right things, at the right time, in the right way.


davitt

Mark E. Davitt, President

Responsibilities

Responsible for company growth and performance through identifying and meeting stakeholder needs and expectations.

Experience

Mark has been involved in the collection industry since 1979, working on both the creditor side in higher education and the servicer side for defaulted loan and accounts receivable.  Before founding ConServe, his work experience included assignments in North Carolina, Boston, Cleveland, Dallas, Philadelphia, New York and South Carolina.

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baird

Pamela D. Baird, Esq., General Counsel

Responsibilities

Top Legal Officer and responsible for managing the General Counsel Department; responsible for contracts, corporate filings, compliance and litigation management.

Experience

Pam formerly represented creditors and debt collectors nationwide for collections litigation and FDCPA and FCRA Defense.

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Klein

Richard N. Klein, CPA, Chief Financial Officer

Responsibilities

Ensures full accounting of all financial transactions with Clients and other stakeholders; manages trust accounting processes, Client invoices, and the processing and applying of borrower payments; develops financial reports for the executive management team.

Experience

Prior to joining ConServe, Rich held CFO and Controller positions with high-tech software companies in the Rochester area.  He also worked at PricewaterhouseCoopers for 7 years as an Audit Manager.

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B. Booker

Brandon J. Booker, Vice President

Responsibilities

As the Vice President of Operations, Brandon oversees the day-to-day operations for ConServe's contracts with the U.S. Department of Education and the U.S. Treasury, Guaranty Agencies, Private Loan lenders and Colleges and Universities.  Brandon is the Project Sponsor for the upgrade of the ConServe Collection Management System to DM9.

Experience

Brandon Joined Conserve in 2007. He had previously held management positions on the ED contract for NCO and IQor and has been working in the student loan collection industry since 2005.

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DiPaola

Stephan N. DiPaola, Chief Information Officer

Responsibilities

Managing an efficient and effective IT organization, streamlining processes, optimizing spend and partnering with the Business to drive continuous improvement opportunities while continuing to improve ConServe's customers experience.

Experience

Steve joins ConServe with more than 20 years experience in Information Systems and has held a variety of IT management positions with Eastman Kodak, Tyson Foods and Carestream Health.

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gelabert

Kevin J. Gelabert, Chief Marketing Officer

Responsibilities

Leading the company's Marketing, Sales, Client Care organizations; managing the total Client experience; creating a culture of "Fostering Financial Freedom®", and identifying new markets for ConServe.

Experience

Prior to ConServe, Kevin spent 13 years in the communications industry with a variety of sales and executive sales management positions with leading companies including AT&T, Global Crossing Ltd. and Frontier Communications Corporation.

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Huyler

George M. Huyler, PHR, Vice President, Human Resources

Responsibilities

Managing and implementing all of the Human Resources programs and systems required to support ConServe's continuous growth; employment, legislative and regulatory compliance; payroll; executive staff acquisition and development; compensation systems, benefits analysis, and Human Resources Information Systems.

Experience

George has spent the majority of his career in human resources management in the banking and accounts receivable management industries, most recently serving as Vice President of Human Resources for Firstsource. Prior to joining Firstsource, Mr. Huyler held senior executive positions with IRMC and NCO Financial Systems.

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Lang

J. Christopher Lang, Vice President, Contract Administration

Responsibilities

Responsible for existing and new partnerships with government entitities; ensures that all commitments and services are provided to ConServe's primary disciplines, the student loan community and the Federal Government.

Experience

Chris has spent his entire professional career of almost 40 years in the collection industry. Prior to joining ConServe, Chris served as Contract Administrator for over 25 years. He has also held key management positions in Operations, Administration, Marketing and Sales.

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Murphy

Pamela A. Murphy, Vice President, Ethics and Compliance Officer

Responsibilities

Responsible for ensuring all facets of ConServe's operations comply with regulatory requirements, Client requirements and ConServe's own Internal Policies and Procedures.

Experience

Pamela joined ConServe in 1993 as our legal manager and was promoted to vice president of compliance in 2004.  In this role, Pamela has been instrumental in developing and implementing ConServe's PPMS.  Her leadership was instrumental in earning ConServe the ACA Certification designation in August 2001.  She has also served two terms on ACA International's PPMS Committee.  

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What ConServe Clients Say

" The team at ConServe continues to work very hard to ensure that everything is running smoothly. I recommend ConServe for any and all institutional debt recovery. "

Joanne F. Stumme, University of Pittsburgh

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