J. Christopher Lang, Vice President Contract Administration

lang

Responsibilities

Chris joined ConServe in 2006 as the Vice President of Contract Administration. He is responsible for strengthening existing Client partnerships with government entities. He also establishes new partnerships and ensures that all commitments and services are provided to ConServe's primary disciplines, the student loan community and the Federal Government.

Experience

Chris has spent his entire professional career of almost 40 years in the collection industry. Prior to joining ConServe, Chris served as Contract Administrator for over 25 years. He has also held key management positions in Operations, Administration, Marketing and Sales.

Achievements

Chris was a member of the National Council of Higher Education Resources (NCHER) and has severed on many committees including the Default Management Committee and NCHER's Board as the Collection Agency Liaison.

Education

Chris earned his BS degree  from Ohio Dominican College.

Brandon J. Booker, Vice President Operations

bbooker

Responsibilities

As the Vice President of Operations, Brandon oversees the day-to-day operations for ConServe's contracts with the U.S. Department of Education and the U.S. Treasury, Guaranty Agencies, Private Loan lenders and Colleges and Universities.  Brandon is the Project Sponsor for the upgrade of the ConServe Collection Management System to DM9.

Experience

Brandon joined ConServe in 2007. He had previously held management positions on the ED contract for NCO and IQor and has been working in the student loan collection industry since 2005. 

Achievements

Brandon is an ACA certified collection specialist.

Education

Brandon attended the State University of New York at Buffalo and earned a Bachelor of Business Administration with a concentration in Finance/Marketing.


Stephan N. DiPaola, Chief Information Officer

dipaolaResponsibilities

Steve joined ConServe in December 2008 as its Chief Information Officer. Steve will focus on building a more efficient and effective IT organization, streamlining processes, optimizing spend and partnering with the Business to drive continuous improvement opportunities while continuing to improve ConServe's customers experience.

Experience

Steve joins ConServe with more than 20 years experience in Information Systems and has held a variety of IT management positions with Eastman Kodak, Tyson Foods and Carestream Health.

Achievements

Throughout his career, Steve has led IT teams with an emphasis on forming strategic partnerships between IT and the Business to enable operating efficiencies. Steve has a proven track record in deploying complex global solutions, ensuring global operations are reliable, sustainable and positioned for future growth and creating a collaborative working environment that empowers the team and individuals to add value to the Business.

Education

Steve holds a B.S. degree in Business Management from LeMoyne College in Syracuse, N.Y.

huylerGeorge M. Huyler, PHR, Vice President of Human Resources

Responsibilities

As Vice President of Human Resources, George has the leading role of managing and implementing all of the Human Resources programs and systems required to support ConServe's continuous growth. This includes responsibility for employment legislative and regulatory compliance, payroll, executive staff acquisition, employee training and development, compensation systems, benefits analysis, and Human Resources Information Systems.

Experience

George has spent the majority of his career in human resources management in the banking and accounts receivable management industries, most recently serving as Vice President of Human Resources for Firstsource. Prior to joining Firstsource, Mr. Huyler held senior executive positions with IRMC and NCO Financial Systems.

Achievements

George is a member of the American Society of Training and Development and the Society for Human Resource Management and has been an industry speaker at a number of relevant conferences on human resource trends and issues.

Education

George attended LeMoyne College and Syracuse University and holds the professional designation of "Professional in Human Resources," from the Human Resource Certification Institute, and is a Certified Professional of the Society for Human Resource Management.  He has taught HR professionals for the Cornell School of Labor Relations.

Kevin J. Gelabert, Chief Marketing Officer

gelabertResponsibilities

Kevin has been with ConServe since 2007.  As CMO, Kevin has full P&L responsibility and leads the company's Marketing, Sales, Client Care organizations. 

Kevin is responsible for managing the total Client experience, creating a culture of "Fostering Financial Freedom®", and identifying new markets for ConServe.

Experience

Prior to ConServe, Kevin spent 13 years in the communications industry with a variety of sales and executive sales management positions with leading companies including AT&T, Global Crossing Ltd. and Frontier Communications Corporation.

Kevin is a member of Vistage, the world's largest CEO networking organization, a Dale Carnegie graduate, a member of the Rochester Rotary, and was named by the Rochester Business Journal as one of the top forty executives under 40.

Education

Kevin holds an MBA in marketing & organizational management from Syracuse University's Whitman School of Management and earned positions on the National Dean's List and the Mu Kappa Tau National marketing honor society.

Kevin has also earned a BA degree in economics & political science from the University of Rochester and was awarded a management certificate in finance and accounting from the University's prestigious Simon School of Business.

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