Blog
Improve your collection process and stay updated on industry trends by exploring our blogs which feature a variety of insightful topics.
This website contains articles and third-party links posted for informational and educational value. ConServe is not responsible for information contained within any of these materials. Any opinions expressed within materials are not necessarily the opinion of, or supported by, ConServe. The information in these materials should not be considered legal advice, and is not intended to be a full and exhaustive explanation of the law in any area. This information should not be used to replace the advice of your own legal counsel.
The Fall Credit Union Conferences Collection Professionals Won’t Want to Miss!
Participating in the right conference can be a game-changer for your professional and personal growth. However, discovering the perfect event in the credit union community can...
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Aligning Your Credit Union with the Socially Conscious Consumer
According to Vericast's Consumer Report, 54% of consumers say they are more likely to be loyal to a company that has ethical business practices or is...
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A Focus on Financial Literacy: Guiding Your Members to Financial Success
The past few years have been filled with unusual economic challenges – leaving many in dire straits. Especially hard hit, were those whose fiscal houses were...
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Techniques to Build and Maintain Your Collections Team
Attracting and retaining top talent has always been a challenge for many employers, and recent economic factors has only added to the complexity.
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2023’s Most Anticipated Spring and Summer Conferences for Credit Union Collection Professionals
The right conference can offer tremendous growth opportunities – both personally and professionally. As you begin to put your 2023 conference plan and schedule together, be...
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Customer Service Trends to Retain and Grow Your Business
As consumers’ habits change, the methods in which they bank, including how and where, continues to evolve. As a result, delivering stand-out customer service is more...
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Collection Industry Survey Results
With more than 28% of Americans having at least one debt in collections, the need for debt collection services is undeniable and continues to grow year-over-year.
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Millennials & Gen Z: Credit Union Strategies for These New Generations
As millennials and Gen Z continue to increase in influence, credit unions need to recognize the tendencies and habits of these younger generations, as they’re quickly...
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Get the Most Value Out of Your Collection Agencies
The economics of the relationships you have with your collection agencies can go a long way toward getting the best possible recovery results. Here are three...
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The Secrets to ROI Revealed
Collections is inevitable for any credit union, no matter how conservative an institution’s lending standards may be. According to Experian, consumer debt continues to be on...
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Streamline Your Agencies to Increase Your ROI
If you are already working with collection agencies, now is the time to re-examine your processes. We have found that credit unions typically award around 5...
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Lean on Collection Experts to Recover Debts Quickly
Rather than hire and train staff, many institutions turn to collection agencies to help them recover debts from their consumers more quickly. There are a few...
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Choosing the Right Credit Union Conferences
The right conference can offer tremendous growth opportunities – both personally and professionally. But finding the right event in the credit union community can often feel...
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What You Need to Know About Regulation F
The Consumer Financial Protection Bureau (CFPB) Debt Collection Practices issued final rule “Regulation F”, 12 CFR part 1006 effective on November 30, 2021.
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Are You Leveraging the Right Tools to Increase Your Recoveries?
The most effective recovery teams take advantage of all the tools and technologies at their disposal in order to locate debtors, recoup monies owed, and drive...
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Building a Strategic Approach to Begin Maximizing Your Recoveries
Now more than ever, it is critical that credit unions, and other institutional lenders do everything they can to maximize recoveries and reduce unnecessary charge offs....
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Another Lesson Learned from 2020: The Critical Need for Financial Literacy
The year 2020 was a year of unusual challenges – challenges that revealed a great deal about ourselves and about the institutions we rely on. Our...
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Improving Your Credit Union’s Customer Service While Maintaining Compliance
Delivering excellent customer service to your members is more important than ever. Competition is fierce and new technologies are constantly shifting the landscape. At the same...
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