Compliance
Compliance should be the least of your worries. ConServe is poised to react quickly to regulatory change in the industry due to a support system comprised of a full-time General Counsel, a dedicated Compliance Department, compliance technology, strict monitoring technology, and participation in professional associations.
Doing the right thing, at the right time, the right way.
ConServe’s business practices and employee actions will comply with all laws and regulations governing our industry. This includes compliance with FDCPA, FCRA, GLBA, HIPAA, FERPA, The Privacy Act of 1974, and all other applicable regulations regarding privacy and confidentiality of sensitive information managed or held by ConServe.
ConServe is ACA International Blueprint Quality Management System Certified, less than 1% of all collection agencies have earned this distinction. ConServe is also FISMA Compliant and has achieved SSAE 18 SOC 1 Type 2 and SSAE 18 SOC 2 Type 2 engagements.
Compliance Certifications
Blueprint Quality Management System® - Certified Agency
ConServe has consistently achieved the ACA International Blueprint Quality Management System® certification. Currently only 1%, of the more than 6,000 collection agencies, have achieved this certification.
SSAE 18/SOC 1 Type 2 and SSAE 18 SOC 2 Type 2 Engagements
ConServe completes SSAE 18 SOC 1 Type 2 and SSAE 18 SOC 2 Type 2 engagements, conducted by a third-party auditor, annually. The SOC 1 and SOC 2 reports evaluate controls at a service organization that are relevant to the security, availability, and processing integrity of a service organization’s system. In addition, the reports also evaluate the confidentiality of the information and the privacy of personal information that the service organization’s system controls.
FISMA Compliant
In accordance with the U.S. Department of Education and in conjunction with Federal contract requirements, ConServe is compliant with the Federal Information Security Management Act (FISMA). ConServe’s comprehensive Information Security Program is structured to align with the information security standards and guidelines of the National Institute of Standards and Technology (NIST) Special Publication 800-53: “Security and Privacy Controls for Federal Information Systems and Organizations”.
PCI-DSS Compliance
PCI Security Standards are developed and maintained by the PCI Security Standards Council to protect payment data throughout the payment lifecycle. The different PCI Standards support different stakeholders and functions within the payments industry.
Complimentary E-Book
Ethics, Risk, & Reputation: The Importance of Compliance in Collections
For organizations that strive to foster strong relationships with their consumers—such as higher education and financial institutions—compliance is essential for upholding their values and ensuring responsible engagement. In our free E-Book, we explore key compliance strategies that help organizations navigate regulatory requirements while maintaining consumer confidence. Topics include:
- The evolving landscape of consumer protection laws
- Best practices for ethical and effective communication
- Risk mitigation strategies to safeguard your institution
Download our complimentary E-Book now and equip your organization with the knowledge to stay compliant and trusted in today’s regulatory environment.
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Yes, ConServe complies with the FCPA and ensures compliance with all applicable laws and regulations, including regulatory changes, legislative updates, and developments in the collections industry.
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In addition to training staff on all local, state and federal collection laws, ConServe screens and analyzes 100% of all Consumer interactions to quickly detect and mitigate risks.
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Yes, ConServe has a full-time General Counsel.
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Yes, ConServe is a member of ACA International, is ACA Blueprint Quality Management System® Certified, and we have a full-time ACA Certified Compliance Officer on staff.
