When it comes to collections, credit unions and collection agencies need to work together to create and implement strategies that appeal to the millennial generation. But what exactly characterizes the millennial generation and how can credit unions and collection agencies use this information to focus their approach on earning both their trust and their membership?

How to connect:  We’ve identified four major methods:

• Make it techy and accessible
• Establish a positive corporate culture
• Develop relationship-based strategies
• Cater to them

To learn more, download our free e-book: “Millennials and Collections:  Create and Implement Strategies That Work”