News & Events
Benchmark for Excellence – Celebrating 21 Years of ACA International Blueprint Quality Management System®
Rochester, N.Y. – Continental Service Group, Inc., d/b/a ConServe, proudly announces that they have successfully renewed their ACA Blueprint Quality Management System® certification. This is the management system and hallmark of ConServe’s quality assurance capabilities based upon developing, implementing and adhering to a set of industry-specific professional practices and policies. The Blueprint certification helps companies reduce errors, enhance communication, adhere to industry standards, and improve their bottom line.
In 2021, ACA International launched a campaign to rebrand their Professional Practices Management System™ (PPMS) certification to provide agencies with additional support, improve marketing efforts regarding certification benefits, align certification with other compliance programs (SOC, PCI, CFPB, etc.), and improve and streamline training and reference material. ACA’s Blueprint Quality Management System® program features 18 basic elements related to the overall management of business and methods to improve and support business activities and Client confidence.
Pam Murphy, Vice President, Compliance and Privacy Officer at ConServe said, “We are proud to have completed the required 2022 surveillance renewal and continue to uphold this prestigious certification for 21 years. We remain committed to providing quality collection services that demonstrate professionalism and integrity for our Clients and their valued consumers.”
In addition to earning the Blueprint Quality Management System® certification, ConServe is also certified by the Payment Card Industry Data Security Standards (PCI DSS), SSAE 18/SOC 1 Type 2 and SOC 2 Type 2 Engagements, compliant with the Federal Information Security Management Act (FISMA), and is an A+ Accredited Better Business Bureau Corporation.
About ConServe
ConServe is a top-performing accounts receivable management service provider specializing in customized recovery solutions for their clients. Anchored in ethics and compliance, and steadfast in their pursuit of excellence, they are a consumer-centric organization that operates as an extension of their clients’ valued brands. For over 37 years, they have partnered with their clients to provide unmatched customer service while simultaneously helping them achieve their accounts receivable management goals.
About ACA International’s Agency Certification Program
Developing and documenting a Blueprint is the core of the ACA International Agency Certification program. The complexity and amount of documentation required for the Blueprint will vary by each individual agency’s size, services and resources. While each agency’s Blueprint will be unique according to that particular agency’s needs, by following the overall guidelines of the program, the agency will demonstrate a commitment to quality assurance and client satisfaction that is the foundation of the ACA agency certification designation.
ConServe Clients Experience Blueprint Level of Service
September 26, 2022
Benchmark for Excellence – Celebrating 21 Years of ACA International Blueprint Quality Management System® Rochester, N.Y. – Continental Service Group, Inc., d/b/a ConServe, proudly announces that…
ConServe is Devoted to Giving Back
September 22, 2022
Continental Service Group, Inc., dba ConServe, is a devoted community partner and helps to make the world a better place. Through the organization’s ongoing philanthropy…
ConServe Hires Alicia McKeighan, Associate Vice President, Compliance
September 15, 2022
Adhering to and Ensuring the Highest Ethical Principles Rochester, N.Y. – Continental Service Group, Inc., d/b/a ConServe, a leader in the collections industry, proudly announces…
ConServe Upholds A+ Accreditation from the Better Business Bureau in 2022
September 1, 2022
Embracing the Highest Standards of Business Practices Rochester, N.Y. – Continental Service Group, Inc., d.b.a. ConServe, continues to maintain their national accreditation at the A+ level…
ConServe Lends Support to Ibero-American Action League, Inc. (Ibero)
August 25, 2022
ConServe, together with its team of dedicated employees, proudly supported the Ibero-American Action League, Inc. through their ConServe Cares program in July. Additionally, the funds raised by…
ConServe Supports Animals and the People that Love Them
June 23, 2022
The employees of Continental Service Group, Inc., d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its May ConServe Cares proceeds to The…
ConServe Donates to ACA International Education Foundation’s Scholarship Program
May 3, 2022
Continental Service Group, Inc., d/b/a ConServe, is proud to support ACA International Education Foundation’s scholarship program that provides individuals employed or affiliated with the collection…
ConServe Payment Data Substantiated Confidential and Secure
April 1, 2022
PCI Compliance Rochester, N.Y. – Continental Service Group, Inc., d/b/a ConServe, continues to substantiate the confidentiality and security of information associated with its consumer’s credit cards…
ConServe Makes a Difference by Giving Back
March 7, 2022
Continental Service Group, Inc., d/b/a ConServe, is a devoted community partner. By Fostering Financial FreedomⓇ® and empowering people to take control of their financial obligations in…
ConServe Earns Training magazine 2022 APEX Awards
March 3, 2022
Eighth Consecutive Year Nationally Recognized for Unique Training Programs for Employees Continental Service Group, Inc., d/b/a ConServe, announces that they have once again earned a…
ConServe Cares Provides Generous Funding to the American Red Cross
January 28, 2022
Compassion for Those Depending on Relief from Suffering in our Community Continental Service Group, Inc., d/b/a ConServe’s charity giving program, ConServe Cares, allows both the employees and…
ConServe Provides Funding for Emergency Medical Efforts
December 1, 2021
Giving Back is an Integral Part of ConServe’s Corporate Mission Statement Continental Service Group, Inc., d/b/a ConServe, together with its team of dedicated employees, proudly…
ConServe Celebrates 20 Years of ACA International Certification
September 30, 2021
Benchmark for Excellence – Blueprint Quality Management System® Rochester, N.Y. – Continental Service Group, Inc., d/b/a ConServe, proudly announces that they have successfully renewed their ACA…
Mark E. Davitt Earns the Herbert W. Vanden Brul Entrepreneurial Award
September 8, 2021
Recognized for Improving the Greater Rochester Community and the Collection Industry Rochester, N.Y. – Continental Service Group, Inc., d.b.a. ConServe is proud to announce that…
ConServe Upholds Better Business Bureau A+ Accreditation in 2021
September 1, 2021
Embracing the Highest Standards of Business Practices Rochester, N.Y. – Continental Service Group, Inc., d.b.a. ConServe, continues to maintain their national accreditation at the A+ level…
Pamela Murphy Earns Fred Kirschner Instruction Achievement Award
August 12, 2021
ACA International Presents Award at 2021 Annual Convention Rochester, N.Y. – Continental Service Group, Inc., d.b.a. ConServe is proud to announce that Pam Murphy, Vice President…
ConServe Named 2021 Best Places to Work in Collections
June 28, 2021
InsideARM and Best Companies Group Have Recognized ConServe Seven Times Rochester, N.Y. – Continental Service Group, Inc., d.b.a. ConServe is proud to announce it was…
ConServe Receives BBB of Upstate New York Torch Award for Ethics
March 18, 2021
Earning Ethical Business Practices for the Second Time Continental Service Group, Inc., d/b/a ConServe announces that they have once again received Better Business Bureau of…
