ConServe Continues to Lead the Industry by Making Client Satisfaction Their Top Priority

Rochester, N.Y. – ConServe, a leading provider of accounts receivable management and collection services specializing in customized solutions for colleges and universities, financial institutions, private lenders, government and guaranty agencies is celebrating its 35th anniversary this month.  Their standard of excellence, derived from an integrated approach to the resolution of defaulted accounts, exceptional customer service and an emphasis on performance, ensures an unbeatable return on investment for their Clients.

ConServe’s success in recovering on defaulted loans has pivoted around their philosophy to develop win-win scenarios for both their Clients and their Clients consumers.  Their Debt Counselors are real time problem solvers, dedicated to helping consumers find solutions that preserve a sense of control and individual self-esteem.  At ConServe, they call this Fostering Financial Freedom^Ⓡ®.  By combining this personalized, human-centered approach with diligent and methodical follow-up systems, they have been able to consistently achieve the highest recovery rates.

ConServe continues to lead the industry by making Client satisfaction their top priority.  “Our sustained growth over the past 35 years is a direct result of not only meeting our Client’s objectives but exceeding them”, said Richard Klein, ConServe President.  “Good business is about hiring good people.  At ConServe our employees are our most valuable asset; we recruit hire, develop and promote the very best.  All of our work demonstrates character, respect and integrity.”

Amidst the dynamic changes in the collection industry over the years, ConServe’s focus on ethics and compliance, enhanced with performance analytics and cutting-edge technology, has created the synergy of The ConServe Advantage^Ⓡ®, and has not wavered since its inception in 1985.

About ConServe

ConServe is a top-performing accounts receivable management service provider specializing in customized recovery solutions for their Clients. Anchored in ethics and compliance, and steadfast in their pursuit of excellence, they are a consumer-centric organization that operates as an extension of their Clients’ valued brands.  For over 35 years, they have partnered with their Clients to provide unmatched customer service while simultaneously helping them achieve their accounts receivable management goals.

The ConServe Advantage^Ⓡ®

Excellent Customer Service – Client satisfaction is their Top Priority

As a Client-focused organization, their top priority is to become an extension of their Client’s brand while partnering with you to improve the financial lives of your consumers.

Compliance – Doing the right thing, at the right time, the right way

At ConServe they comply with all industry laws and regulations and our ACA-Professional Practices Management System (PPMS™) Certification ensures that they are more compliant than 99% of other collection agencies.

Data Security – Your data is safe and secure, period

ConServe has enlisted more than 1000 information security controls, complying with strict security guidelines and audits required by the U.S. Department of Education standards and guidelines, ConServe keeps our Client’s data protected.

People – Working as a team, together they can accomplish anything

Their employees are their most valuable asset; they recruit, hire, develop and promote the very best. ConServe provides continuous training for all employees, thereby empowering them to deliver exemplary service in a consistent, compliant and professional manner.

Performance – Top Performer with our Clients

Their Clients have consistently ranked them #1 because of our innovative recovery solutions and the result of leveraging performance data analytics with state-of-the-art technology.

Technology – State-of-the-art collection platform and industry leading data analytics

At ConServe they have emerged as a performance leader by investing in innovative technologies. Their ongoing investment has allowed them to optimize their recovery performance for their Clients.