Benchmark for Excellence – Celebrating 21 Years of ACA International Blueprint Quality Management System®

Rochester, N.Y. – Continental Service Group, Inc., d/b/a ConServe, proudly announces that they have successfully renewed their ACA Blueprint Quality Management System® certification.  This is the management system and hallmark of ConServe’s quality assurance capabilities based upon developing, implementing and adhering to a set of industry-specific professional practices and policies.  The Blueprint certification helps companies reduce errors, enhance communication, adhere to industry standards, and improve their bottom line.

In 2021, ACA International launched a campaign to rebrand their Professional Practices Management System™ (PPMS) certification to provide agencies with additional support, improve marketing efforts regarding certification benefits, align certification with other compliance programs (SOC, PCI, CFPB, etc.), and improve and streamline training and reference material.  ACA’s Blueprint Quality Management System® program features 18 basic elements related to the overall management of business and methods to improve and support business activities and Client confidence.

Pam Murphy, Vice President, Compliance and Privacy Officer at ConServe said, “We are proud to have completed the required 2022 surveillance renewal and continue to uphold this prestigious certification for 21 years.  We remain committed to providing quality collection services that demonstrate professionalism and integrity for our Clients and their valued consumers.”

In addition to earning the Blueprint Quality Management System® certification, ConServe is also certified by the Payment Card Industry Data Security Standards (PCI DSS), SSAE 18/SOC 1 Type 2 and SOC 2 Type 2 Engagements, compliant with the Federal Information Security Management Act (FISMA), and is an A+ Accredited Better Business Bureau Corporation.

About ConServe
ConServe is a top-performing accounts receivable management service provider specializing in customized recovery solutions for their clients.  Anchored in ethics and compliance, and steadfast in their pursuit of excellence, they are a consumer-centric organization that operates as an extension of their clients’ valued brands.  For over 37 years, they have partnered with their clients to provide unmatched customer service while simultaneously helping them achieve their accounts receivable management goals.

About ACA International’s Agency Certification Program
Developing and documenting a Blueprint is the core of the ACA International Agency Certification program.  The complexity and amount of documentation required for the Blueprint will vary by each individual agency’s size, services and resources.  While each agency’s Blueprint will be unique according to that particular agency’s needs, by following the overall guidelines of the program, the agency will demonstrate a commitment to quality assurance and client satisfaction that is the foundation of the ACA agency certification designation.