Maintains FISMA Certification

Continental Service Group, Inc., d/b/a: ConServe, proudly announces that it has maintained its FISMA (Federal Information Security Management Act) certification as of July 2016.  The private collection agency, a top-performer for the federal government during specific performance periods, received its Authority to Operate (ATO) authorization after its recent 3rd party assessment – required in accordance with the strict security guidelines and audits pertaining to the certification process. FISMA is an on-going compliance program that mandates annual self-assessments in addition to an independent 3rd party assessment that must be conducted every 3 years in order to earn an Authority to Operate (ATO) issuance.

The certification process included detailed assessments of ConServe’s technology systems, confidential reporting and documentation procedures, security management practices, crisis planning and general business processes.

About ConServe

ConServe has been ranked as a top-performer by the federal government during specific performance periods. Representing less than 1% of collection agencies nationwide, ConServe has achieved the ACA International Professional Practices Management System (PPMS) certification, representing the collection industry’s standard for quality management, and has completed the SSAE 16 Type II Engagement. Accredited by the Better Business Bureau (BBB) with an A+ rating, ConServe is a recipient of the Rochester Business Ethics Award, has recurrently appeared on Inc. Magazine’s Inc. 5000 list of fastest-growing companies and has been named a Rochester Top 100 company 13 times in the last 14 years.  ConServe has been voted a Best Place to Work in Collections (for the last four consecutive years) and has been repeatedly recognized as a Top Workplace winner.  Training magazine has named ConServe on its Top 125 list of organizations with the most successful learning and development programs in the world, Dale Carnegie has awarded ConServe with the Enthusiasm Award for maintaining a dynamic corporate culture and the Greater Rochester Quality Council has presented ConServe with both the Customer Excellence and Operations Excellence Awards.

About FISMA

The Federal Information Security Management Act (FISMA) is United States legislation that defines a comprehensive framework to protect government information, operations and assets against natural or man-made threats. FISMA was signed into law part of the Electronic Government Act of 2002. FISMA assigns responsibilities to various agencies to ensure the security of data in the federal government. The act requires program officials, and the head of each agency, to conduct annual reviews of information security programs, with the intent of keeping risks at or below specified acceptable levels in a cost-effective, timely and efficient manner.