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As a result of The Department of Education revising the eZ-Audit reporting system, NACUBO has shared a guide that addresses eZ-Audit and Financial Responsibility regulation that took effect on July 1, 2020.  To read this article

The Office of Postsecondary Education maintains and shares a website containing frequently asked questions (FAQs) that pertain to the COVID-19 pandemic and the CARES Act..  Click here to access these resources

Federal Student Aid has shared that the 2021-2022 FAFSA® Form and myStudentAid Mobile app are avaiable.  The application will be available until June 30, 2022.  Click here to read the electronic announcement

The Department of Education (the Department) provided the 2017 official cohort default rate (CDR) notification packages to all eligible domestic and foreign schools.  Click here to read the electronic announcement

Federal Student Aid has shared and identified multiple ransomware attacks that could have a "crippling" impacts on education institutions. Read the announcement

Federal Student Aid has released Volume 4 – Processing Aid and Managing FSA Funds of the 2020-2021 Federal Student Aid Handbook.  Click here to access Volume 4 - 2020-2021 Federal Student Aid Handbook

U.S. Department of Education is working to improve Federal Student Loan Servicing.  Read the blog 

Federal Student Aid shares Fiscal Operations Report for 2019–20 and Application to Participate for 2021–22 (FISAP) Reporting Instructions and Additional Flexibilities Under the Coronavirus Aid, Relief, and Economic Security Act (CARES Act).  Read the announcement

The U.S. Department of Education announces the availability of Volume 1 - Student Eligibility of the 2020-2021 Federal Student Aid Handbook.  Read the announcement

To access Volume 1 - Student Eligibility of the 2020-2021 Federal Student Aid Handbook, click here.

To access the 2020-2021 Federal Student Aid Handbook click here.


ACA International shares Kaulkin Ginsberg 2020 State of The Industry Report which demonstrates an overview of operations, characteristics and economic impact of accounts receivable manage (ARM) companies.  The Kaulkin Ginsberg report relied upon 2018 data, other industry resources and the most current publicly available information.  The ARM industry is made up of third-party collections agencies, debt buyers, collection law firms and other financial institutions and services primarily Health Care, Property Management, Student Loan, Government, Telecom & Utility, Financial Services, and Other (retail, personal services...).  To access the report

Training magazine, an advocate for training and workforce development for businesses, shares valuable information and resources, including development programs.  Check out an article they shared regarding 5 Tips to Boost Health and Well-Being While Working from Home.  To read Training magazine news and articles


Coalition of Higher Education Assistance Organizations (COHEAO) shared a "Spark Note" from The U.S. Department of Health and Human Services (HHS) regarding administrative forebearance for the health professions student loan and Nurse Faculty Loan programs during the COVID-19 pandemic through September 30, 2020.  Click here to vist the COHEAO "Spark Notes"

U.S. Department of Education offers the most up to date Information and Resources for Schools and School Personnel regarding COVID-19.  Click here to access these resources

Federal Student Aid announced the availability of the indexed d version of the 2019-2020 Federal Student Aid Handbook. Read the announcement

National Credit Union Administration (NCUA) shared frequently asked questions regarding COVID-19, NCUA and Credit Union Operations.  Click here to read FAQ

U.S. Secretary of Education, Betsy DeVos announced that more than $6 billion in emergency cash grants will be distributed to colleges and universities impacted by COVID-19.  To read this announcement

Coalition of Higher Education Assistance Organizations (COHEAO) shared "Spark Note" regarding Guidance for colleges and universities - including options for Perkins borrowers who are impacted by COVID-19 and facing financial hardships.  Click here to vist the COHEAO "Spark Notes"

ED shares guidance to school officials that may have concerns regarding disclosure of personally identifiable information (PII) when addressing Coronavirus Disease (COVID-19).  To access the page and download the document

InsideARM shares COVID-19 Impact and Resources including:  Debt Collection Prohibitions, Federal Notices, State Notices, External Resources, Webinars, Whitepapers and Tech Provider Solutions.  To access these resources

ACA International shared with its members resources on managing business operations during this national emergency as a result of coronavirus (COVID-19), including updates from state regulatory agencies obtained by ACA Officials.  To read this news

Other valuable resources:
NMLS Resource Center
State Agency Communication/Guidance on Coronavirus/COVID-19
FDIC:  Frequently Asked Questions for Financial Institutions

ConServe is a proud member of ACA International and a Professional Practices Management System (PPMS™) certified agency that you can trust.  Currently only 1%, of the more than 6,000 collection agencies, have achieved PPMS™ certification.

National Credit Union Administration (NCUA) releases data on the financial performance of federally insured credit unions in the quarter ending December 31, 2019.  To access the Q4 2019 Credit Union System Performance Data, click here

Federal Student Aid shared guidance for interruptions addressing concerns by higher education leaders about complying with Title IV, Higher Education Act (HEA) policies for students impacted by COVID-19.  Read the announcement

InsideARM shared that the U.S. House of Representatives passed H.R. 5003, Fair Debt Collection Practices for Servicemembers Act with a unanimous vote, 355-0. The bill is now being reviewed by the Senate.  Read the article 

Federal Student Aid shared information from the U.S. Department of Education regarding steps they are taking to ensure confidentialy, security, and integrity of student and  parent information related to federal student aid programs.  Read the announcement

The Credit Union National Association (CUNA) shared a news-release regarding National Credit Union Administration Board Member, Todd Harper's outline during CUNA's 2020 Governmental Affairs Conference.  Mr. Harper shared his philosophy on the four primary priorities, including:  (1) Capital and liquidity, (2) cybersecurity, (3) diversity, equity and inclusion (DEI) and (4) consumer financial protection.  Click here to read the article

Federal Student Aid shared information regarding Title IV, Federal Student loan programs particpants with information and a new form regarding Forgery Loan Discharge process for U.S. Department of Education held loans.  Read the announcement

The Consumer Financial Protection Bureau (CFPB) released a policy statement on January 24, 2020 regarding the framework that it will use in enforcement activities related to the catch-all category of “abusiveness.”  Click here to view the policy statement

Federal Student Aid has shared a series of updates to the quarterly application, disbursement, and portfolio reports available on the FSA Data Center through September 20, 2019.  Including:  Key findings for Loan Portfolio Overview, Application Volume, Income-Driven Repayment Enrollment, New Defaults and Delinquencies,  Borrower Defense to Repayment Report, and Public Service Loan Forgiveness.  FSA also shared notes to accurately interpret the data.  Read the announcement

CFPB shares tools and resources to help students, young adults, and their families manage their money, building credit and paying for college and student loans.  Click here to visit the CFPB webpage

Federal Student Aid has announced the availability of the updated NSLDS Enrollement Reporting Guide (November, 2019).  To access the NSLDS Enrollment Reporting Guide


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