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National Credit Union Administration (NCUA) shares letter regarding provisions of the Consolidated Appropriations Act, 2021 that directly affect credit unions and their members.  To view letter No.:  21-CU-01

The Department of Education (the Department) has made the FSA online training course available to assist financial aid administrators in completing verification for the 2021-22 Award Year.  Click here to read the Dear Colleague Letter

Federal Student Aid has shared information with institutions of higher education (IHEs) and their third-party servicers about protecting student information as instances of data nad ifnormation beaches continue to rise.  Click here to read the electronic announcement

In this announcement, Financial Student Aid shared information to assist schools with reconciling the William D. Ford Federal Direct Loan (Direct Loan) Program.  The information within the notice should be shared by both the financial aid offices and business offices.  Read the announcement 

The Consumer Financial Protection Bureau (CFPB) issues and lists all Final Rules and Interim Final Rules related to consumer financial products.  Click here to read the final rules

National Credit Union Administration (NCUA) shares webinars and training courses to help credit unions suceed on their Learning Management Service portal.  Click here to read the news

Coalition of Higher Education Assistance Organizations (COHEAO) shared a "Spark Note" regarding the Perkins Access, Retention, and Completion (ARC) Act, a bill to establish a new Perkins loan program.  Click here to vist the COHEAO "Spark Notes"

National Credit Union Administration Board posts their 2021 monthly meeting schedule.  Click here to review the schedule

The Consumer Financial Protection Bureau (CFPB) refreshed its public website,  This website will feature additional user functionality and new interactive enforcement database to help the public track the Bureau's enforcement actions.  Click here for more information regarding this new interactive website

To access Federal Student Aid Handbook - Volume 6 - The Campus-Based Program (2020-2021), click here

The U.S. Department of Education reminds schools of the general disbursement reporting, excess cash, and reconciliation requirements for all Title IV programs.  Read the announcement

The Consumer Financial Protection Bureau (CFPB) and The Federal Reserve Board announced the dollar thresholds in Regulation Z (Truth in Lending) and Regulation M (Consumer Leasing) that will apply for determining exempt consumer credit and lease transactions in 2021.  Click here to read the announcement

The Consumer Financial Protection Bureau (CFPB) issued the final rule to modernize the Fair Debt Collection Practices Act (FDCPA.)  Click here for more information on the Final rules

As a result of The Department of Education revising the eZ-Audit reporting system, NACUBO has shared a guide that addresses eZ-Audit and Financial Responsibility regulation that took effect on July 1, 2020.  To read this article

The Office of Postsecondary Education maintains and shares a website containing frequently asked questions (FAQs) that pertain to the COVID-19 pandemic and the CARES Act..  Click here to access these resources

Federal Student Aid has shared that the 2021-2022 FAFSA® Form and myStudentAid Mobile app are avaiable.  The application will be available until June 30, 2022.  Click here to read the electronic announcement

The Department of Education (the Department) provided the 2017 official cohort default rate (CDR) notification packages to all eligible domestic and foreign schools.  Click here to read the electronic announcement

Federal Student Aid has shared and identified multiple ransomware attacks that could have a "crippling" impacts on education institutions. Read the announcement

Federal Student Aid has released Volume 4 – Processing Aid and Managing FSA Funds of the 2020-2021 Federal Student Aid Handbook.  Click here to access Volume 4 - 2020-2021 Federal Student Aid Handbook

U.S. Department of Education is working to improve Federal Student Loan Servicing.  Read the blog 

ACA International shares Kaulkin Ginsberg 2020 State of The Industry Report which demonstrates an overview of operations, characteristics and economic impact of accounts receivable manage (ARM) companies.  The Kaulkin Ginsberg report relied upon 2018 data, other industry resources and the most current publicly available information.  The ARM industry is made up of third-party collections agencies, debt buyers, collection law firms and other financial institutions and services primarily Health Care, Property Management, Student Loan, Government, Telecom & Utility, Financial Services, and Other (retail, personal services...).  To access the report

Training magazine, an advocate for training and workforce development for businesses, shares valuable information and resources, including development programs.  Check out an article they shared regarding 5 Tips to Boost Health and Well-Being While Working from Home.  To read Training magazine news and articles


Coalition of Higher Education Assistance Organizations (COHEAO) shared a "Spark Note" from The U.S. Department of Health and Human Services (HHS) regarding administrative forebearance for the health professions student loan and Nurse Faculty Loan programs during the COVID-19 pandemic through September 30, 2020.  Click here to vist the COHEAO "Spark Notes"

U.S. Department of Education offers the most up to date Information and Resources for Schools and School Personnel regarding COVID-19.  Click here to access these resources

Federal Student Aid announced the availability of the indexed d version of the 2019-2020 Federal Student Aid Handbook. Read the announcement

National Credit Union Administration (NCUA) shared frequently asked questions regarding COVID-19, NCUA and Credit Union Operations.  Click here to read FAQ

U.S. Secretary of Education, Betsy DeVos announced that more than $6 billion in emergency cash grants will be distributed to colleges and universities impacted by COVID-19.  To read this announcement

ED shares guidance to school officials that may have concerns regarding disclosure of personally identifiable information (PII) when addressing Coronavirus Disease (COVID-19).  To access the page and download the document

InsideARM shares COVID-19 Impact and Resources including:  Debt Collection Prohibitions, Federal Notices, State Notices, External Resources, Webinars, Whitepapers and Tech Provider Solutions.  To access these resources

ACA International shared with its members resources on managing business operations during this national emergency as a result of coronavirus (COVID-19), including updates from state regulatory agencies obtained by ACA Officials.  To read this news

Other valuable resources:
NMLS Resource Center
State Agency Communication/Guidance on Coronavirus/COVID-19
FDIC:  Frequently Asked Questions for Financial Institutions

ConServe is a proud member of ACA International and a Professional Practices Management System (PPMS™) certified agency that you can trust.  Currently only 1%, of the more than 6,000 collection agencies, have achieved PPMS™ certification.


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