The web site link and its content are posted as a resource to those who visit our website.  The opinions and views expressed in the linked web site and its content are the opinions of the designated authors and do not reflect the opinions or views of ConServe.

In a recent Dear Colleague Letter, Federal Student Aid provided attachments containing the 2019-2020 Award Year Federal Pell Grant Program Payment and Disbursement Schedules. Click here to read the full letter

The Department of Education's financial responsibility standards are intended to ensure that institutions participating in federal financial assistance programs are able to meet their financial obligations and comply with ED rules. Click here to read more. 

Federal Student Aid announced the availability of the revised Federal Perkins Loan (Perkins Loan) Assignment Form. Click here for full details

The new NCUA.gov features a mobile-first design that allows users to access and view the agency’s website on a variety of platforms, including smartphones, tablets, laptops and desktops. Read more

The Department of Education (the Department) has identified a large number of Perkins Loans reported by schools or third-party servicers on the National Student Loan Data System (NSLDS®) that are in error. Click here to read more

On November 14, 2018 Charles E. Schumer, United States Senator for New York announced that ConServe will bring 200 new jobs to Monroe and Erie counties.  Senator Schumer said "these well-deserved jobs will be a boost for Western New York Economy.  Read the press release

On October 26, 2018 the Bureau of Consumer Financial Protection (BCFP, fka:  CFPB) issued a public statement that it expects to issue proposed rules in January 2019 regarding Payday Rule Reconsideration and Delay of Compliance Date.  Read the public statement

Bureau of Consumer Financial Protection (Bureau),  announced that Brian Johnson, who currently serves as Principal Policy Director at the Bureau, to assume the responsibilities of Acting Deputy Director.  Read the announcement

For important TCPA documentation and updates we invite you to visit ACA International® and insideARM's websites:

ACA International® - TCPA Resource Center
insideARM - Topic Page TCPA Resources

National Association of Federally-Insured Credit Unions (NAFCU) has been advocating alongside credit unions to push back on several of the lawsuits filed in recent months under the Americans With Disabilities Act (ADA) over website accessibility.  Read the article 

According to a new Financial Literacy Survey conducted for TD Ameritrade Holding Corporation (Nasdaq: AMTD), 76% of investors say the more educated they are about investing, the better they can manage their money.   Read the article 

ACA International shares the 2017 Earnst & Young survey which demonstrates an overview of the economic importance of U.S. third-party debt collection industry, as well as individual state economies.  To access the survey

Effective January 29, 2018, The National Credit Union Foundation (NCUF) has announced the addition of Chad Helminak as the new Director of Credit Union Development and Cooperative Values Engagement.  Read the press release

InsideARM shared that a federal judge ruled against Leandra English, former Consumer Financial Protection Bureau (CFPB) Director Richard Cordray's pick to be the bureau's interim director. English had filed a lawsuit to stop Mick Mulvaney, President Trump's pick for the job, from assuming the role.  Read the article 

National Council of Higher Education Resources (NCHER) creates an infographic that share four points that will help keep borrowers safe:  1) Notice fake government seals and logos; 2) Never pay for help; 3) Keep your Federal Student Aid ID private; and 4) Fast student loan forgiveness does not exist..  To view the infographic

FDIC Disaster Responsiveness Site:  General preparedness information and state specific information for state and federal banking agencies and other organizations may be obtained through FDIC.  Click here to learn more

For an update on Hurricane Harvey, please click here.  For support with Frequently Asked Questions for Bank Customers in Areas Affected by Hurricane Harvey, please click here to learn more.

Kelly Cochran, Assistant Director for Regulations at the CFPB posted a blog titled:  Spring 2017 rulemaking agenda.  This blog provides guidelines on new timelines for the Notice of Proposed Rulemeaking (NPRM) for debt collection.  Read the blog

Tim Bauer, President insideARM shares changes to West Virginia Debt Collection Laws that are now in effect.
Read the article

InsideARM shared that the CFPB Director Richard Cordray announced that the Bureau will be separating the "right consumer, right amount" aspect of its debt collection rulemaking in order to ensure that complexities are properly addressed by intertwining rules for both creditors and their clients.  Read the announcement 

The Consumer Financial Protection Bureau (CFPB) shares a press-release that outlines what the CFPB is thinking as it moves forward in the debt collection rulemaking process. Read the announcement

The Consumer Financial Protection Bureau's proposal would implement legislation that exempts certain financial institutions from sending annual privacy notices to consumers. Read the announcement

The Consumer Financial Protection Bureau (CFPB) released their Semi-Annual Report Spring 2016.
Read the report

ConServe is proud to be among The Region's Largest Employers. The Rochester Business Journal conducted their annual analysis to determine the companies that belong on the RBJ75 by measuring total employment in the most recent fiscal year.  Read the announcement

The CFPB's Annual FDCPA Report to Congress includes:  Debt Collection Rulemaking, Supervisoin and Enforcement Activities,  Decline in Consumer Complaints and Edcuation and Outreach Initiatives. Read the announcement

The Young Entrepreneurs Academy—referred to as YEA!—has enlisted seven panelists to speak to students. The academy focuses on grooming the next generation of entrepreneurs. Read the announcement

The Role of Third-Party Debt Collection in the U.S. Economy. Read the white paper

The CFPB released a compliance guide for the Home Mortgage Disclosure Act Rule, which includes detailed information on collection data points with examples of what is and is not reportable under the final rule. Read the announcement

Dear Colleague Letter DCL ID:;  GEN-15-19. Read the announcement

A new partnership between Rochester Rehabilitation and ConServe is helping put people with disadvantages to work. The two agencies have created a five-week course to help participants develop skills for a career in collections or customer service. Graduates of the training may then be hired at ConServe (through guaranteed interviews) or at any local company that would benefit from having an employee highly-trained in customer service. The 14 students who are currently enrolled in the course are working to overcome barriers to self-sufficiency, including physical and/or mental disabilities, refugee status, and/or living in poverty. Read the full story

The IRS is waiving penalties assessed against any college, university or other educational institution for Forms 1098-T that were filed with an incorrect or missing taxpayer identification number (TIN).  The IRS is granting this relief for tax years 2012, 2013 and 2014. Read the full article

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