The web site link and its content are posted as a resource to those who visit our website.  The opinions and views expressed in the linked web site and its content are the opinions of the designated authors and do not reflect the opinions or views of ConServe.

For important TCPA documentation and updates we invite you to visit ACA International® and insideARM's websites:

ACA International® - TCPA Resource Center
insideARM - Topic Page TCPA Resources

National Association of Federally-Insured Credit Unions (NAFCU) has been advocating alongside credit unions to push back on several of the lawsuits filed in recent months under the Americans With Disabilities Act (ADA) over website accessibility.  Read the article 

According to a new Financial Literacy Survey conducted for TD Ameritrade Holding Corporation (Nasdaq: AMTD), 76% of investors say the more educated they are about investing, the better they can manage their money.   Read the article 

ACA International shares the 2017 Earnst & Young survey which demonstrates an overview of the economic importance of U.S. third-party debt collection industry, as well as individual state economies.  To access the survey

Effective January 29, 2018, The National Credit Union Foundation (NCUF) has announced the addition of Chad Helminak as the new Director of Credit Union Development and Cooperative Values Engagement.  Read the press release

InsideARM shared that a federal judge ruled against Leandra English, former Consumer Financial Protection Bureau (CFPB) Director Richard Cordray's pick to be the bureau's interim director. English had filed a lawsuit to stop Mick Mulvaney, President Trump's pick for the job, from assuming the role.  Read the article 

National Council of Higher Education Resources (NCHER) creates an infographic that share four points that will help keep borrowers safe:  1) Notice fake government seals and logos; 2) Never pay for help; 3) Keep your Federal Student Aid ID private; and 4) Fast student loan forgiveness does not exist..  To view the infographic

FDIC Disaster Responsiveness Site:  General preparedness information and state specific information for state and federal banking agencies and other organizations may be obtained through FDIC.  Click here to learn more

For an update on Hurricane Harvey, please click here.  For support with Frequently Asked Questions for Bank Customers in Areas Affected by Hurricane Harvey, please click here to learn more.

Kelly Cochran, Assistant Director for Regulations at the CFPB posted a blog titled:  Spring 2017 rulemaking agenda.  This blog provides guidelines on new timelines for the Notice of Proposed Rulemeaking (NPRM) for debt collection.  Read the blog

Tim Bauer, President insideARM shares changes to West Virginia Debt Collection Laws that are now in effect.
Read the article

InsideARM shared that the CFPB Director Richard Cordray announced that the Bureau will be separating the "right consumer, right amount" aspect of its debt collection rulemaking in order to ensure that complexities are properly addressed by intertwining rules for both creditors and their clients.  Read the announcement 

The Consumer Financial Protection Bureau (CFPB) shares a press-release that outlines what the CFPB is thinking as it moves forward in the debt collection rulemaking process. Read the announcement

The Consumer Financial Protection Bureau's proposal would implement legislation that exempts certain financial institutions from sending annual privacy notices to consumers. Read the announcement

The Consumer Financial Protection Bureau (CFPB) released their Semi-Annual Report Spring 2016.
Read the report

ConServe is proud to be among The Region's Largest Employers. The Rochester Business Journal conducted their annual analysis to determine the companies that belong on the RBJ75 by measuring total employment in the most recent fiscal year.  Read the announcement

The CFPB's Annual FDCPA Report to Congress includes:  Debt Collection Rulemaking, Supervisoin and Enforcement Activities,  Decline in Consumer Complaints and Edcuation and Outreach Initiatives. Read the announcement

The Young Entrepreneurs Academy—referred to as YEA!—has enlisted seven panelists to speak to students. The academy focuses on grooming the next generation of entrepreneurs. Read the announcement

The Role of Third-Party Debt Collection in the U.S. Economy. Read the white paper

The CFPB released a compliance guide for the Home Mortgage Disclosure Act Rule, which includes detailed information on collection data points with examples of what is and is not reportable under the final rule. Read the announcement

Dear Colleague Letter DCL ID:;  GEN-15-19. Read the announcement

A new partnership between Rochester Rehabilitation and ConServe is helping put people with disadvantages to work. The two agencies have created a five-week course to help participants develop skills for a career in collections or customer service. Graduates of the training may then be hired at ConServe (through guaranteed interviews) or at any local company that would benefit from having an employee highly-trained in customer service. The 14 students who are currently enrolled in the course are working to overcome barriers to self-sufficiency, including physical and/or mental disabilities, refugee status, and/or living in poverty. Read the full story

The IRS is waiving penalties assessed against any college, university or other educational institution for Forms 1098-T that were filed with an incorrect or missing taxpayer identification number (TIN).  The IRS is granting this relief for tax years 2012, 2013 and 2014. Read the full article

University Chronicle -- Purposeful Networks, formerly known as myActions, is proud to announce recipients of the Student Actions Awards for the 2015 Spring Semester. The award honors undergraduate schools for demonstrated student leadership, momentum and engagement in activities that positively impact our communities and our planet. Read the full story

The ACA member company is part of 5,000 private companies ranked by Inc. magazine. Read the Announcement

This proven and longstanding loan program is in jeopardy. In order for the program to continue beyond the 2015-16 award year, Congress must reauthorize the program or extend the September 30, 2015 sunset date. Perkins Loans provide critical support to students with economic need, offering low-cost loans with flexible repayment terms and generous forgiveness options that are public-service oriented. Sign the Petition Now

Millennials are opening more auto loans and student loans compared to Generation X, but lagging in their use of bank cards. Read the announcement

Much is changing in higher education.  After long decades of exclusion, college access has expanded opportunities for minority students, first-generation students, and low-income students. In 2015, students are more likely to attend community college than any other postsecondary option, and more likely to be older, living away from campus, and may be attending part-time while balancing work and family. Read the announcement

insideARM provides a summary and highlights of the FCC ruling. Read the announcement

ACA International has scheduled a comprehensive members-only seminar on Tuesday, July 14 to provide an in-depth analysis of the ruling. Read the announcement

Certified Instructor Michael Rainwater will review essential tips to improve collection results over time. Read the announcement

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