ConServe Commemorates 19 Years of ACA International PPMS™ Certification!

Benchmark for Excellence in Collection Industry Standards

Rochester, N.Y. – Continental Service Group, Inc., d/b/a ConServe, proudly announces that it has once again successfully renewed their ACA International Professional Practices Management System (PPMS™) accreditation.  This is the management system and hallmark of ConServe’s quality assurance capabilities based upon developing, implementing and adhering to a set of industry-specific professional practices and policies.  PPMS™ certification consists of a set of 18 key elements of operation, serving as a benchmark for excellence in the collection industry by demanding the highest measures of quality, consistency, effectiveness, and performance from certification holders.

PPMS™ was derived from and is aligned with International Organization for Standardization (ISO) 9001.  ISO 9001 is the international standard defining the requirements for an effective and comprehensive quality management system.  ACA International applied the ISO 9001 standards specifically to the debt collection industry.  Thus, PPMS™ is the debt collection industry standard for quality management systems, and is the underlying foundation of ConServe’s Compliance Management System.

“ConServe’s PPMS™ certification is validation that our internal compliance management system not only meets but exceeds the best practices of the collection industry,” states Pamela Murphy, Vice President, Compliance and Privacy Officer at ConServe.  “We are proud to continue to maintain this prestigious certification and remain committed to providing quality collection services that are endorsed through PPMS™ to our Clients and their valued consumers.”

In addition to earning the PPMS certification, ConServe is also certified by Payment Card Industry Data Security Standards (PCI DSS), SSAE 18/SOC 1 Type 2 and SOC 2 Type 2 Engagements, complaint with the Federal Information Security Management Act (FISMA) and an A+ Accredited Better Business Bureau Corporation.

About ConServe
ConServe is a top-performing accounts receivable management service provider specializing in customized recovery solutions for their Clients. Anchored in ethics and compliance, and steadfast in their pursuit of excellence, they are a consumer-centric organization that operates as an extension of their Clients’ valued brands.  For over 35 years, they have partnered with their Clients to provide unmatched customer service while simultaneously helping them achieve their accounts receivable management goals.    

 About PPMS™

The Professional Practices Management System (PPMS™) system is a management system for collection agencies based upon developing, implementing and adhering to a set of industry-specific professional practices and policies. The ACA International PPMS™ program includes 18 basic elements.  Developing and documenting a PPMS™ is the core of the ACA International Agency certification program.  Visit ACA International online to learn more about their PPMS™ program:

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