ConServe Receives 2013 GRQC Customer Excellence Award

The Greater Rochester Quality Council presents ConServe with the Gold Award in Customer Excellence

Rochester, N.Y.- Continental Service Group, Inc., d.b.a. ConServe was selected by the Greater Rochester Quality Council (GRQC), a Rochester Business Alliance affiliate, as a Gold Award winner in the Customer Excellence Category. ConServe was selected as a finalist for the award after a formal application process. GRQC Judges then spent an afternoon at ConServe's Corporate Headquarters performing interviews with department leaders to discuss and gain further information regarding ConServe's customer relationships, processes, and improvement plans.

"Our commitment to continuously improve allows us to learn more about our Clients' needs and to ultimately exceed their expectations," said Pamela Murphy, ConServe's VP, Privacy and Compliance Officer who accepted the award on behalf of ConServe. "We are extremely proud of this recognition and we are genuinely looking forward to raising the bar even higher for ourselves next year."

Members of ConServe's Compliance, Client Care and Finance Departments accepted the Customer Excellence award at the GRQC Annual Showcase on December 3, 2013 at Locust Hill Country Club in Rochester, N.Y.

About ConServe

Founded in 1985, Continental Service Group, Inc. (dba ConServe), has provided accounts receivable management services in the higher education, government and commercial markets.

The mission of ConServe is simply: "ConServe is dedicated to satisfying the needs of its Clients in a manner consistent with improving the human condition, and that will foster the development of long-term, profitable business relationships with our Clients, our employees, our vendors and the community."

ConServe was ranked as the #1 performing collection agency on the U.S. Department of Education's student loan collection contract from 2004-2010. In 2009, ConServe was again awarded a long term contract by the Department of Education and is currently among the top performers in this category.

ConServe has also achieved the ACA International Professional Practices Management System (PPMS) certification. Less than 1% of collection agencies nationwide offer the benefits of this certification to their Clients. This designation is the collection industry's standard for quality management. ConServe was a recipient of the Rochester Business Ethics Award, listed on the Inc. Magazine's 5000 fastest growing companies, honored by Inc. magazine Hire Power Awards for job creation, named a Rochester Top 100 company 11 times in the last 12 years and recognized by as Best Places to Work in Collections. Visit ConServe online at:

About Greater Rochester Quality Council

Greater Rochester Quality Council is a membership organization that teaches leaders in the business, health care, education, not for profit, and government sectors to improve organizational performance through training, program presentations, and networking. 


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