James S. McCarthy, Chief Risk Officer

Jim McCarthy 2018Responsibilities

Jim joined ConServe in March 2018. His responsibilities include the leadership, innovation, governance, and management necessary to identify, evaluate, mitigate, and monitor the company’s compliance, operational, and strategic risk.

Experience

Before joining ConServe, Jim provided consulting services to ConServe beginning in June 2017. His career includes over 30 years of federal regulator experience and success in the banking industry.

Achievements

Jim is a nationally recognized expert on CFPB regulation and a leader in navigating the consumer financial risk environment. As a founding member of the CFPB starting in 2011, he was the key architect in establishing the CFPB’s complaint process via their company portal.

Education

Jim is a graduate of Minnesota State University and earned a Government Contract Oversight certificate from George Washington Law School. His education focused on Economics and Finance.

Brandon J. Booker, Vice President of Operations

bbooker

Responsibilities

As the Vice President of Operations, Brandon is responsible for Operations strategic planning and oversees the day-to-day operations for all of ConServe's contracts including Federal Government, Guarantee Agencies, Private Loan lenders and Colleges and Universities.

Experience

Brandon Joined ConServe in 2007. He had previously held management positions on the ED contract for NCO and IQor and has been working in the student loan collection industry since 2005.

Achievements

Brandon is an ACA certified collection specialist. Brandon and his team have earned Top Performer Recognitions across all major contracts and all lines of business.

Education

Brandon attended the State University of New York at Buffalo and earned a Bachelor of Business Administration with a concentration in Finance/Marketing.


Kevin J. Gelabert, Chief Marketing Officer

Gelabert 2018Responsibilities

Kevin has been with ConServe since 2007 and has direct P&L responsibility for the Sales, Marketing and Client Service organizations. 

Kevin manages the total Client experience and is responsible for identifying markets in which ConServe can generate significant ROI value for its Clients.

Experience

Prior to joining ConServe, Kevin spent 15 years in the communications industry holding various sales and sales management positions with leading companies including AT&T, Global Crossing Ltd., and Frontier Communications International.

Achievements

Kevin is a Dale Carnegie graduate; a member of the Mau Kappa Tau National Honor Society; a member of National Dean's List, and in 2007 was named by the Rochester Business Journal as a top "40 under 40" executive.

Education

Kevin earned an MBA in Organizational & Marketing Management from Syracuse University's Martin J. Whitman School of Management.  Kevin earned a BA in Economics & Political Science from the University of Rochester as well as a Certificate of Financial Management from the university's William E. Simon School of Business.  4yr lettermen in NCAA Athletics.

huylerGeorge M. Huyler, PHR, SHRM-CP,
Vice President of Human Resources

Responsibilities

As Vice President of Human Resources, George has the leading role of managing and implementing all of the Human Resources programs and systems required to support ConServe's continuous growth. This includes responsibility for employment legislative and regulatory compliance, payroll, executive staff acquisition, employee training and development, compensation systems, benefits analysis and administration, and Human Resources Information Systems.

Experience

George has spent the majority of his career in human resources management in the banking and accounts receivable management industries, most recently serving as Vice President of Human Resources for Firstsource. Prior to joining Firstsource, Mr. Huyler held senior executive positions with IRMC and NCO Financial Systems.

Achievements

George is a member of the Society of Corporate Compliance and Ethics, the Association for Talent Development, the Society for Human Resource Management and is a board member of the National Human Resource Association, (Rochester Affiliate.)  He serves as President of the Genesee Area HR Professional Association, and was recognized in 2015 as the NHRA HR Executive of the Year for Rochester, NY.  He has been an industry speaker at a number of relevant conferences on human resource trends and issues. ConServe has been repeatedly recognized as a "Best Place to Work" in our industry, as well as a Global Top 125 Training Organization for the past three years by Training Magazine.

Education

George attended LeMoyne College and Syracuse University and holds the professional designation of Professional in Human Resources from the Human Resource Certification Institute, and is a Certified Professional of the Society for Human Resource Management. He has taught HR professionals for the Cornell School of Labor Relations.

kelleherPamela A. Murphy, Vice President, Ethics and Compliance Officer

Responsibilities

Responsible for ensuring all facets of ConServe's operations comply with regulatory requirements, Client requirements and ConServe's own Internal Policies and Procedures.

Experience

Pamela joined ConServe in 1993 as our legal manager and was promoted to vice president of compliance in 2004.  In this role, Pamela has been instrumental in developing and implementing ConServe's PPMS™.  Her leadership was instrumental in earning ConServe the ACA Certification designation in August 2001.  She has also served two terms on ACA International's PPMS™ Committee.  Pamela conducts ConServe University® workshops for colleges and universities on Collection Tips and Techniques as well as ACA International Professional Practices Management System (PPMS™) Seminars Achievements.

Pamela was awarded both the Scholar & Fellow degrees in Collection Business Management from ACA International. Additionally, Pamela is an ACA Professional Collection Specialist, ACA Certified Instructor, ACA Higher Education Collection Specialist, and an approved ACA PPMS™ Instructor.

Education

Pamela received a Bachelor of Science Degree in Business Administration from Alfred University.

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