The ConServe Good Start Program ® Your goals are the metrics we use to measure our performance. To ensure we fully understand your unique needs, professionals from our Client Care, Operations, Finance, and Executive teams work closely with you to develop a comprehensive Client Profile before any work begins. Stage 1 ConServe’s No Risk Contract n No Commitment n Simple Terms n Business Partners Scope of Work (SOW) n Define Relationship Parameters n Define Collection Rules n Data Management Process Reviewed Welcome Kit n SOW Summary Provided n Contact Information Exchanged n Free Tools Stage 2 Secure Access n Identify Key Personnel n Create Secure User ID & Passwords n Schedule Client Web Portal Training 24/7 ConServe Client Web Portal® n Manage Accounts n Upload Accounts n Produce Reports & Documents Plug & Play Placement Process n Upload Accounts 24/7 n Immediate Acknowledgment n Accounts Placed Within 24hrs Life of Contract Evaluation n Set Performance Goals n Monthly Performance Dashboards n Quarterly & Annual Agency Reviews Communication n Industry Leading Client Care Department n Client Newsletter & Regulatory Updates n Online Industry Resource Center Value Added Training n Free ConServe University® Workshops n Free ConServe University® Webinars n Access to Client Resource Center 13
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