Accurate identification of the Consumer’s location is a sophisticated and critical element in the recovery process. ConServe offers one of the most thorough and integrated systems available. By applying a two-level approach, our skilled skip tracers utilize a variety of manual and automated tools to locate Consumers.

Knowledge is power. It’s also a key ingredient for success in business. ConServe’s proprietary account scoring model provides the unique ability to predict the “contactability” and “collectability” of an account. Our models contain several layers of critical data that together create one of the most effective and successful contact strategies available in the industry. These dynamic scoring models are customized to each Client’s portfolios and become more efficient with every successive placement received from the Client.

New placements are initially scrubbed for administrative resolution and Consumer status (death, bankruptcy, incarceration, entity out of business, SSN mismatches). Accounts that receive “hits” at this stage are set aside to be resolved as indicated by the Client’s scope of work details.

Collection services for past-due receivables leverage our leading-edge technology infrastructure, our passion for ethics and compliance, and our consistently exceptional performance results. Client-focused strategies are used to: (1) secure payments in full, (2) process compromises based on guidelines set by our Clients, and (3) establish recurring partial payment arrangements and agreements.

ConServe’s digital payment platform empowers your Consumers with convenient and flexible ways to manage past-due accounts and provides the tools they need to take control of their finances. Consumers can access their account information 24/7 and obtain real-time balance information via our Consumer Web Portal. Under 15 U.S.C. §1692e(2): it is illegal for a Debt Counselor to falsely represent the amount of any debt. This means the accuracy of the account balance information ConServe communicates to your customers on any given day is inherent in ConServe’s continued consumer protection compliance and the outstanding service we provide. Features of our digital payment services include:

• Account Balance: One source for easy account access
• Payment Profile: Users can view their payment schedule and postdated payments
• View Payments: All payments are documented for easy review
• Contact Us: Questions and inquiries
• Profile: Ability for Consumers to update demographic information

At ConServe, we recognize that a robust multichannel communication and payment solution strategy is essential to delivering a positive and seamless Consumer experience. That’s why our omnichannel communication strategy is built to meet Consumers where they are by delivering convenience, flexibility, and personalization across every interaction. From email and text messaging to mobile apps, and web portals, we offer multiple touchpoints that make it easy for Consumers to connect and take action.

By reducing friction and enhancing accessibility, our approach increases response rates and accelerates recoveries.

ConServe’s secure, customizable integration solutions are designed to work effortlessly with your existing platforms. Our technology streamlines account placements, automates data sharing, and provides clear visibility into collection activity, all while reducing manual effort. We’ll increase recoveries while maintaining the highest levels of data security and regulatory compliance.

ConServe works with each Client on a one-on-one basis to set performance objectives and review the Client’s specific needs. We develop a complete Client Profile to ensure that the parameters of our business relationship are clearly communicated, outlined and documented to guarantee clearly-defined roles, responsibilities and performance expectations. As part of this process, both the “current” and “target” recovery rates are discussed and documented. On a monthly basis, performance dashboard reports are provided to every Client via our secure ConServe Client Web Portal^Ⓡ®® for a formal review of performance and expectations. Client satisfaction is our top priority, and our goal is to provide outstanding results. By embracing these principles, we strive to become our Client’s top-performing accounts receivable management partner.