Benchmark for Excellence for 23 Years – ACA International Blueprint Quality Management System®

Rochester, N.Y. – August 30, 2024 – Continental Service Group, LLC d/b/a ConServe, proudly announces that they have successfully renewed their ACA Blueprint Quality Management System® certification. This is the management system and hallmark of ConServe’s quality assurance capabilities based upon developing, implementing, and adhering to a set of industry-specific professional practices and policies.  The Blueprint certification helps companies reduce errors, enhance communication, adhere to industry standards, and improve their bottom line.

ACA’s Blueprint Quality Management System® program includes 18 fundamental elements that focus on overseeing business operations and enhancing Client confidence. Pam Murphy, Vice President, Compliance and Privacy Officer at ConServe, said, “We are thrilled to share that we have achieved the 2024 surveillance renewal, upholding our esteemed certification for twenty-three years. Our focus on quality enables us to deliver outstanding collection services that reflect professionalism and integrity for both our Clients and their esteemed customers. Be assured, our steadfast commitment to these principles remains unwavering”.

In addition to earning the Blueprint Quality Management System® certification, ConServe is also certified by the Payment Card Industry Data Security Standards (PCI DSS), SSAE 18/SOC 1 Type 2 and SOC 2 Type 2 Engagements, compliant with the Federal Information Security Management Act (FISMA), and has been an A+ Accredited Better Business Bureau Corporation for a decade.

About ConServe

ConServe is a top-performing accounts receivable management service provider specializing in customized recovery solutions for their Clients.  Anchored in ethics and compliance, and steadfast in their pursuit of excellence, they are a consumer-centric organization that operates as an extension of their Clients’ valued brands.  For over 39 years ConServe has collaborated with Clients to achieve their accounts receivable management goals while providing unmatched customer service.

About ACA International’s Agency Certification Program

Developing and documenting a Blueprint is the core of the ACA International Agency Certification program.  The complexity and amount of documentation required for the Blueprint will vary by each individual agency’s size, services and resources.  While each agency’s Blueprint will be unique according to that agency’s needs, by following the overall guidelines of the program, the agency will demonstrate a commitment to quality assurance and client satisfaction that is the foundation of the ACA agency certification designation.