News & Events
Benchmark for Excellence for 23 Years – ACA International Blueprint Quality Management System®
Rochester, N.Y. – August 30, 2024 – Continental Service Group, LLC d/b/a ConServe, proudly announces that they have successfully renewed their ACA Blueprint Quality Management System® certification. This is the management system and hallmark of ConServe’s quality assurance capabilities based upon developing, implementing, and adhering to a set of industry-specific professional practices and policies. The Blueprint certification helps companies reduce errors, enhance communication, adhere to industry standards, and improve their bottom line.
ACA’s Blueprint Quality Management System® program includes 18 fundamental elements that focus on overseeing business operations and enhancing Client confidence. Pam Murphy, Vice President, Compliance and Privacy Officer at ConServe, said, “We are thrilled to share that we have achieved the 2024 surveillance renewal, upholding our esteemed certification for twenty-three years. Our focus on quality enables us to deliver outstanding collection services that reflect professionalism and integrity for both our Clients and their esteemed customers. Be assured, our steadfast commitment to these principles remains unwavering”.
In addition to earning the Blueprint Quality Management System® certification, ConServe is also certified by the Payment Card Industry Data Security Standards (PCI DSS), SSAE 18/SOC 1 Type 2 and SOC 2 Type 2 Engagements, compliant with the Federal Information Security Management Act (FISMA), and has been an A+ Accredited Better Business Bureau Corporation for a decade.
About ConServe
ConServe is a top-performing accounts receivable management service provider specializing in customized recovery solutions for their Clients. Anchored in ethics and compliance, and steadfast in their pursuit of excellence, they are a consumer-centric organization that operates as an extension of their Clients’ valued brands. For over 39 years ConServe has collaborated with Clients to achieve their accounts receivable management goals while providing unmatched customer service.
About ACA International’s Agency Certification Program
Developing and documenting a Blueprint is the core of the ACA International Agency Certification program. The complexity and amount of documentation required for the Blueprint will vary by each individual agency’s size, services and resources. While each agency’s Blueprint will be unique according to that agency’s needs, by following the overall guidelines of the program, the agency will demonstrate a commitment to quality assurance and client satisfaction that is the foundation of the ACA agency certification designation.
ConServe’s Client’s Experience A Blueprint for Client Satisfaction
August 30, 2024
Benchmark for Excellence for 23 Years – ACA International Blueprint Quality Management System® Rochester, N.Y. – August 30, 2024 – Continental Service Group, LLC d/b/a…
ConServe Cares Program: Action for a Better Community
August 19, 2024
Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its July ConServe Cares proceeds to Action for a Better…
ConServe Cares Program: Advocates for Pets in Need in Our Community
July 24, 2024
Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its June ConServe Cares proceeds to Lollypop Farm, Humane Society…
ConServe Cares Program: Making a Healthier Community
June 14, 2024
Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its March ConServe Cares proceeds to Foodlink. The ConServe team…
ConServe Cares Program: Rochester Education Foundation
May 24, 2024
Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its April ConServe Cares proceeds to the Rochester Education Foundation…
ConServe Payment Data Substantiated Confidential & Secure
March 28, 2024
PCI Compliance Rochester, N.Y. – Continental Service Group, LLC, d/b/a ConServe, continues to substantiate the confidentiality and security of information associated with its consumer’s credit cards…
ConServe Cares Program: Support For First Responders
March 4, 2024
Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its February ConServe Cares proceeds to the Bellevue Volunteer Fire…
2024 Training Magazine APEX Awards
February 27, 2024
ConServe Celebrates Ten Consecutive Years of Training Excellence Continental Service Group, LLC d/b/a, ConServe announces that they have once again earned a spot-on Training magazine’s,…
NY State SHRM, Best Companies Group and Rochester Business Journal Announce 2024 Best Companies to Work for in New York
February 23, 2024
ConServe Recognized in the Large Company Category Continental Service Group, LLC d/b/a ConServe, announce that The New York State Council of the Society for Human…
ConServe CEO Earns a Spot on the Rochester Business Journal’s Power 100
February 9, 2024
Continental Service Group, LLC, d/b/a ConServe, is proud to announce that Pamela Baird, ConServe Chief Executive Officer was selected by the Rochester Business Journal’s editorial team as…
ConServe Cares Program: Committed to Supporting Our First Responders
February 1, 2024
Continental Service Group, LLC, d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its January ConServe Cares proceeds to the Perinton Ambulance. The…
ConServe Cares Program: Donates to the Hillside Special Santa
January 4, 2024
Continental Service Group, LLC d/b/a ConServe, takes great pride in supporting its community, especially during the holiday season. We aim to bring joy to children and…
ConServe Cares Program: Support for IBERO
October 31, 2023
Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its September ConServe Cares proceeds to the Ibero-American Action League (IBERO). …
ConServe Cares Program: Support for Our Veterans
September 28, 2023
Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its August ConServe Cares proceeds to the Veterans Outreach Center. …
ConServe Upholds A+ Accreditation from the Better Business Bureau in 2023
September 1, 2023
Embracing the Highest Standards of Business Practices Rochester, N.Y. – Continental Service Group, LLC, operating under the name ConServe, proudly maintains its national A+ accreditation…
ConServe Clients Experience A Blueprint for Client Satisfaction
August 25, 2023
Benchmark for Excellence for 22 Years – ACA International Blueprint Quality Management System® Rochester, N.Y. – Continental Service Group, LLC d/b/a ConServe, proudly announces that…
ConServe Cares Program: Continues to Make a Positive Impact
August 8, 2023
Continental Service Group, LLC d/b/a ConServe, is a devoted community partner that strives to make the world a better place. Through the organization’s ongoing philanthropy…
ConServe Named 2023 Best Places to Work in Collections
August 2, 2023
ConServe Recognized by ACA International and Best Companies Group Rochester, N.Y. – Continental Service Group, LLC, d/b/a ConServe is delighted to announce that it has…
